Returns

60-Day Satisfaction Guarantee

Try it for 60 days from the day your order is delivered. If you don't love it, email us and we will make it right with a refund.

How to request a refund
Email Support@petlovies.com within 60 days of delivery with your order number and the email you used at checkout. Our team replies within 24 to 48 hours (business days).

Damaged or wrong item
If your order arrives damaged or wrong, email us within 7 days of delivery with a photo and we will send a replacement or refund at no cost to you.

Refund timing
Approved refunds go back to your original payment method. Please allow 5 to 10 business days for your bank to show it.

Please note
Shipping fees are non-refundable. Requests made after the 60-day window can't be accepted.